OL98: Internet Mail Issue with Whole Earth Networks ISP (180444)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q180444

SYMPTOMS

When you use, GST Whole Earth Networks (The Well), as your Internet Service Provider (ISP), and are not using a dial-up connection with one of Whole Earth Networks local phone numbers, messages queued to be sent in the Microsoft Outlook 98 Outbox may generate a Non-Delivery Report (NDR) from the ISP.

CAUSE

Outlook tries to send mail before checking for mail. This prevents you from authenticating properly with the anti-spam filters installed on GST Whole Earth Networks mail servers.

RESOLUTION

To assure continued authentication with the ISP server, set Outlook to check for new mail in less than 30-minute intervals. To do so, see the REFERENCES section later in this article.

MORE INFORMATION

Whole Earth Networks has implemented new security measures in order to prevent unsolicited email from being relayed through their mail servers by persons who are not their customers. Because of the manner in which Outlook sends mail before checking for new mail first, it can give the impression that the Internet Mail service in Outlook is not functioning properly.

You must be authenticated by GST Whole Earth Networks before sending mail, only if you are not dialing in through one of GST Whole Earth Networks' local phone numbers or are not one of their dedicated connection customers.

To Resend Messages for Which You Received NDR Messages

  1. On the Tools menu, click "Send and Receive" (or press F5).
  2. Wait one minute for the authentication process to complete.
  3. Click to select the Sent Items folder.
  4. Open the message for which you received the NDR.
  5. On the Tools menu click, Resend This Message.

REFERENCES

For information on setting the interval to check for new mail with the Corporate/Workgroup (CW) installation of Outlook, please see the following article in the Microsoft Knowledge Base:

190172 OL98: (CW)Configuring Outlook to Automatically Dial Your ISP

For information on setting the interval to check for new mail with the Internet Mail Only (IMO) installation of Outlook, please see the following article in the Microsoft Knowledge Base:

179950 OL98: (IMO) How to Set Up Internet Mail Accounts

Modification Type:MajorLast Reviewed:7/8/1999
Keywords:kb3rdparty kbinfo KB180444
©2002 Microsoft Corporation. All rights reserved.