OL98: Cannot Run SR-1 Patch if Outlook 98 is Installed (180228)
The information in this article applies to:
This article was previously published under Q180228 SYMPTOMS
When you attempt to run the Microsoft Office 97 Service Release 1 (SR-1)
patch, you may receive the following error message:
The Patch has determined that your installation of Office cannot be updated at this time. Shutdown all running applications and re-run the patch, if the problem persists please consult the Microsoft Knowledge Base at http://support.microsoft.com/support/.
CAUSE
You have previously installed Outlook 98 and are now attempting to update your Office 97 installation with a version of the SR-1 patch designed to update Outlook 97. Outlook 98 updates the following Office support files:
The newer versions of these files cannot be updated by the original SR-1
Patch.
RESOLUTION
To correct this problem, download and run the updated Microsoft Office 97 SR-1 Patch that recognizes the presence of Outlook 98.
You can obtain the updated SR-1 Patch from the following address:
Once you have downloaded the Patch, run it by double-clicking Sr1off97.exe. The patch should install correctly even if you have installed Outlook 98.
| Modification Type: | Minor | Last Reviewed: | 8/5/2004 |
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| Keywords: | kbdownload kberrmsg kbprb kbSecurity KB180228 |
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