XCLN: Agents Tab Is Missing from Folder Properties (180121)

RESOLUTION

1. Is the correct version of Microsoft Outlook installed?
   
   You must have Microsoft Outlook, version 8.03.4629 or later, installed.
2. Is the Exchange Scripting Agent installed?
   
   By default, the Scripting Agent extension is installed during a Typical or Custom installation of Microsoft Outlook. In some cases, the extension may not be installed properly. Another possibility is that you may have performed a Custom installation or run Setup in Maintenance mode, and removed the Exchange Scripting Agent option. To verify that the extension is installed correctly:
   
   1. On the Tools menu, click Options, and then click the General tab. Click the Add-In Manager button. The Server Scripting extension should be listed and selected in the Add-Ins dialog box.
      
      -OR-
      
      On the Tools menu, click Options. On the Other tab in the General section, click Advanced Options, then click Add-In Manager. The Server Scripting extension should be listed and selected in the Add-Ins dialog box.
   2. If it is not listed, run Setup, and use the Add/Remove option to install the Exchange Scripting Agent extension. You may also want to verify that the following files are installed on the workstation:

         File Name      Version      Size (bytes)
         ------------   ----------   ------------
         Esconf.dll     5.5.1960.0   94,480
         Scrptxtn.dll   5.5.1960.0   54,032
      							

3. Are permissions set correctly on the Microsoft Exchange Server computer?
   
   In order to install and administer event scripts, the user must be granted at least Author permissions on the EventConfig_servername object in the Exchange Server directory. To configure the appropriate permissions:
   1. In the Microsoft Exchange 5.5 Administrator program, select the EventConfig_servername object from the Folders\System Folders\Events Root container.
   2. On the File menu, click Properties. On the General tab, click Client Permissions.
   3. In the Client Permissions dialog box, select the Add button.
   4. Select one or more users who will be managing scripts on the server and grant them a role of at least Author. Press OK twice.
4. Is the correct server specified as the Public Folder server?
   
   A setting for the Private Information Store on the Microsoft Exchange Server computer specifies which server in the Exchange organization will be responsible for creating and managing public folders. In order for the Agents tab to appear on the client side, the server referenced by this setting must be running Microsoft Exchange Server, version 5.5 or later. To verify this setting:
   1. In the Microsoft Exchange Server Administrator program, select the Private Information Store container for the Microsoft Exchange Server 5.5 computer that contains the EventConfig_servername object.
   2. On the File menu, click Properties.
   3. On the General tab, select the Public Folder Server dropdown list and select a Microsoft Exchange Server 5.5 (or later) computer. This option tells Exchange Server where to obtain the Public Folder hierarchy, in which the EventConfig_servername folder is listed. Click OK.
   4. Restart the Microsoft Outlook client.
5. Is the folder a Public Folder?
   
   To have the Agents tab appear on the properties of a public folder rather than a user's mailbox folder, in addition to the previous steps, a user must have permission on the public folder itself. To configure the appropriate permissions:
   1. In the Exchange Server Administrator program's left pane, expand the Organization container, the Folders container, and the Public Folders container. Then double-click on the folder name to open its Properties page.
   2. Click the Client Permissions button on the General tab and give the user (or an alias the user is in) Owner rights. Author rights are insufficient for scripting in a public folder; the Owner role must be assigned.
      
      NOTE: It may also be necessary to cycle the Exchange Server services in order to force this change to take effect immediately.