DMM: New Instance of Word Started When Word is Already Running (179965)


The information in this article applies to:

  • Microsoft Direct Mail Manager for Windows
This article was previously published under Q179965

SYMPTOMS

Once you have imported your address list into Microsoft Direct Mail Manager, verified, and saved it, you have the option to use Microsoft Word to create a new form letter or open an existing one.

This process will cause Microsoft Direct Mail Manager to start a new instance of Microsoft Word even though Microsoft Word may already running.

CAUSE

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

REFERENCES

For more information about starting a mail merge, please see the following articles in the Microsoft Knowledge Base:

141922 WD: How to Start a Mail Merge

For more information about "creating a mail merge," click the Office Assistant, type "mail merge," click Search, and then click "Set up a main document for a mail merge."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

120802 Office: How to Add/Remove a Single Office Program or Component

Modification Type:MajorLast Reviewed:11/7/2000
Keywords:kbbug KB179965
©2002 Microsoft Corporation. All rights reserved.