XCLN: Exchange Help Starts Outlook Help File (179930)
The information in this article applies to:
- Microsoft Outlook 97 8.0
- Microsoft Outlook 97 8.01
- Microsoft Outlook 97 8.02
- Microsoft Outlook 97 8.03
- Microsoft Exchange Client 4.0
- Microsoft Exchange Client 5.0
- Microsoft Exchange Windows NT client 4.0
- Microsoft Exchange Windows NT client 5.0
- Microsoft Exchange Macintosh client 4.0
- Microsoft Exchange Macintosh client 5.0
- Microsoft Outlook for Macintosh, Exchange Server Edition 8.0
- Microsoft Outlook, Exchange Server Edition
This article was previously published under Q179930 SYMPTOMS
When you use the Microsoft Exchange client, starting Help starts the
Microsoft Outlook Help file rather than the Exchange Help file. This occurs
on a system that has the Exchange client installed and then is upgraded to
Outlook.
CAUSE
During the installation of the Outlook client, the Exchng.cnt file is
overwritten with the information contained that specifies the Outlook Help
file (Outlhlp.hlp) as the default. The Exchng.hlp file is not deleted.
WORKAROUND
To work around this problem, before you install the Outlook client, back up
the Exchng.cnt file and then restore it to its original location if you
want to use Exchange Help rather than Outlook Help.
-or-
Copy the Exchng.cnt file from a workstation that has not been upgraded.
Copy the Exchng.cnt file back to the \exchange directory.
| Modification Type: | Minor | Last Reviewed: | 8/18/2005 |
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| Keywords: | kbprb kbusage KB179930 |
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