OL98: Overlapped Characters When Printing Contacts (179763)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q179763

SYMPTOMS

When you print your Microsoft Outlook 98 Contacts using a Hewlett-Packard (HP) DeskJet 850 or 870 printer with version 9.2 driver, you may experience any of the following symptoms:
  • The printed characters may overlap.
  • Your printer may stop printing and display the message, "Can not communicate with LPT1."
  • You may receive the message, "Data required by the printer driver cannot be found or has been corrupted. Restart Windows and try printing again."
Following any messages printing may resume; however, the characters print on top of each other.

NOTE: Although unconfirmed by Microsoft, some customers have reported these symptoms with the following HP DeskJet models: 
   820CSE          855C            Office Jet 600 series
   550C            694c            1150C (OfficeJet Pro)
   520             692c            OfficeJet 570

RESOLUTION

Use the HP DeskJet Plus, 500, 500c. 550, or 560 printer driver.

REFERENCES

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:9/7/2001
Keywords:kbprb kbprint KB179763
©2002 Microsoft Corporation. All rights reserved.