OL98: Office Programs Not Available in Journal (179737)


The information in this article applies to:

  • Microsoft Outlook 98
  • Microsoft Office 97 Professional Edition for Windows
This article was previously published under Q179737

SYMPTOMS

On a multi-user computer, one or more users may not be able to use the Office programs with the Outlook 98 Journal. When a user clicks Options on the Tools menu, the Office programs do not appear in the "Also record files from" box on the Journal tab.

CAUSE

The logon profile for the user does not contain registry information for the Office programs installed on the computer. Because this information is not available to the Windows logon profile, the Journal feature in Outlook does not allow you to record files from the Office programs.

RESOLUTION

To set up the computer so that the Office programs appear in the "Also record files from box" for the user, log on to the computer as the user who is having this problem and run the Office Setup program with the /y switch. This will register the Office programs. To do this, follow these steps:

  1. Click Start, and then click Run.
  2. In the Open box, type: <disk>:\setup.exe /y where "<disk>:\" is the CD-ROM drive that contains the Office Setup disc.
  3. When the Maintenance Mode screen appears, click Reinstall. Follow the instructions on your screen.

    NOTE: Because Outlook 98 modifies the Office Setup information file, you will receive several Object ID error messages. Do not be alarmed. Continue with Setup.
After the Setup program has finished, the Office programs installed on the computer will be available in the "Also record files from" box on the Journal tab.

REFERENCES

For more information about manually setting Outlook journal registry entries, please see the following article in the Microsoft Knowledge Base:

181427 OL98: Setting Outlook Journal Registry Entries

For more information about reinstalling Office after installing Outlook, please see the following article in the Microsoft Knowledge Base:

183264 OL98: How to Reinstall Office 97 After Installing Outlook 98



For more information about automatically recording items in the Journal, type "journal" in the Office Assistant, click Search, and then click to view "Activities that can be automatically recorded in Journal."
Modification Type:MajorLast Reviewed:10/28/2002
Keywords:kbprb KB179737
©2002 Microsoft Corporation. All rights reserved.