XL98: "MS Query Not Installed" Error Starting MS Query When Getting External Data (179686)

SYMPTOMS

In Microsoft Excel 98 Macintosh Edition, when you point to Get External Data on the Data menu, and then click either Create New Query or Run Database Query, you may receive the following error message:

Microsoft Excel could not start Microsoft Query because it is not installed. To install it, run the Value Pack Installer and select the Microsoft Query option in the Data Access category. If Microsoft Query is already installed, run it standalone to force it to register with the system.

You receive this error message even though Microsoft Query is already installed on the computer.

CAUSE

This problem may occur if Microsoft Query is not properly registered on the computer. Typically, this problem occurs only the first time you attempt to use Microsoft Query.

RESOLUTION

To resolve this problem, use either of the following methods .

Method 1: Try Clicking the Menu Item Again

If you receive the error message in this article, click OK. Then, point to Get External Data on the Data menu, and click either Create New Query or Run Database Query.

Method 2: Run Microsoft Query by Itself

To run Microsoft Query by itself (as a stand-alone program), double-click the Microsoft Query icon, which is located in the Microsoft Office 98:Office folder on your hard disk. After Microsoft Query starts correctly, quit the program, start Microsoft Excel 98 Macintosh Edition, and then click either Create New Query or Run Database Query on the Data menu.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

You can install Microsoft Query on your computer by double-clicking the Value Pack Installer, which is located in the Value Pack folder on your Microsoft Office 98 Macintosh Edition compact disc.

After Microsoft Query has been installed, you can use it from within Microsoft Excel 98 Macintosh Edition. However, the first time you attempt to use Microsoft Query, you may receive the error message in this article. When you use Microsoft Query a second time, the program should start correctly.