OFF97: "US\English" Error When Installing SR-1 Patch (179461)
The information in this article applies to:
- Microsoft Office 97 for Windows, Service Release 1 (SR-1)
This article was previously published under Q179461
IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore it if a
problem occurs. For information about how to do this, view the "Restoring the
Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help
topic in Regedt32.exe.
SYMPTOMS When you run the Microsoft Office 97 Service Release 1
(SR-1) Patch, you may receive the following error messages:
Microsoft Office 97 SR-1
Please note: This version
of the patch will function only for the US\English versions of Microsoft Office
97. -and- Microsoft Office 97 SR-1
The
patch has determined that your installation of Office cannot be updated at this
time. Shut down all running applications and re-run the patch, if the problem
persists consult the Microsoft Knowledge Base at http://www.microsoft.com/kb.
The URL in the error message is erroneous. To search the Microsoft
Knowledge Base, visit the Microsoft Support site at: If you open the log file created by the patch, the log file may
contain two instances of the following line of text:
Office files considered vital were not found (mso7enu.dll).
CAUSE This problem may occur if the following key in the registry
refers to the incorrect folder location used by Microsoft Office:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\8.0\BinDirPath
For example, the BinDirPath subkey may refer to the
following incorrect folder location
C:\Program Files\Microsoft Office
when it should actually refer to the following location:
C:\Program Files\Microsoft Office\Office
The SR-1 Patch uses the folder location specified by the
BinDirPath subkey to determine where certain critical files exist on the
computer so that they can be patched. If this subkey location is incorrect, the
patch cannot find the required files and the patch fails. RESOLUTION To resolve this problem, correct the BinDirPath subkey in
the registry. WARNING: Using Registry Editor incorrectly can cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry Editor can
be solved. Use Registry Editor at your own risk. For information
about how to edit the registry, view the "Changing Keys And Values" Help topic
in Registry Editor (Regedit.exe) or the "Add and Delete Information in the
Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you
should back up the registry before you edit it. To correct the
subkey, follow these steps:
- On the Start menu, click Run. In the Open box, type
regedit. Click OK.
- In the registry tree, click the plus signs (+) to the left
of the following items, in order
HKEY_LOCAL_MACHINE
SOFTWARE
Microsoft
Office
to open the following subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
- Select the folder labeled "8.0."
- In the right pane, click BinDirPath. Then, click Modify on
the Edit menu.
- In the Value Date box, enter the correct path for Microsoft
Office. Usually, the correct path is the following:
C:\Program Files\Microsoft Office\Office
Then, click OK. - On the Registry menu, click Exit.
After you have corrected the registry subkey, run the SR-1
Patch. STATUS Microsoft has confirmed this to be a problem in the
Microsoft products listed at the beginning of this article. We are researching
this problem and will post new information here in the Microsoft Knowledge Base
as it becomes available.
| Modification Type: | Major | Last Reviewed: | 2/9/2006 |
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| Keywords: | kbbug kberrmsg kbsetup KB179461 |
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