OL98: How to Send a Contact to a Fax Address (179386)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q179386

SYMPTOMS

In Microsoft Outlook, you can embed contact information into an e-mail message by using the right mouse button to click a contact and then click Forward on the shortcut menu. However, if you try to send the e-mail message (with an embedded contact) to a fax address, you will receive an undeliverable mail message in your Inbox.

CAUSE

The Microsoft Fax service cannot render the embedded contact item.

RESOLUTION

You can change the contact information to text before inserting it into an e-mail message by following these steps:
  1. Using the right mouse button, drag the contact to the Inbox on the Outlook Bar. Note that a shortcut menu opens automatically.
  2. Click "Copy Here as Message with Text" on the shortcut menu, to create a new mail message with the contact information formatted as regular text.
  3. Address the message to the fax number and send it. Note that the message should be delivered successfully.

MORE INFORMATION

The undeliverable mail notification message in your Inbox may contain the following explanation: 
   Cannot send an embedded message in editable format.
   Click Resend, change the message format to 'Not editable'
   and then print the message to the Microsoft Fax printer.
If you follow these directions, a fax of the icon picture is sent and not the actual contents of the contact.
Modification Type:MajorLast Reviewed:8/9/1999
Keywords:kbprb KB179386
©2002 Microsoft Corporation. All rights reserved.