WD: Out of Memory Error Opening Word 97 Document with Hyperlinks (178921)


The information in this article applies to:

  • Microsoft Word 97 for Windows
  • Microsoft Word for Windows 6.0
This article was previously published under Q178921

SYMPTOMS

When you open a Microsoft Word 97 file in Microsoft Word 6.x, running on Microsoft Windows 95 or Microsoft Windows NT 4.0, using the Word 97 converter (Wrd97cnv.exe) for Word 6.x, you receive the following error message and cannot open the file:
Out of Memory
When you click OK, you receive the following message:
Word Could Not Open The Document <path\document name>

CAUSE

The document contains more than 24 hyperlinks and you are using the original version of the Word 97 converter that shipped with Office or Word 97.

RESOLUTION

To correct this problem, install the most recent version of the Microsoft Word 97-2000 Import Converter.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For more information about SR-1, please see the following article in the Microsoft Knowledge Base:

172475 OFF97: How to Obtain and Install MS Office 97 SR-1

MORE INFORMATION

To determine the version of the Msword832.cnv converter, follow these steps:
  1. In Windows Explorer, locate the following folder:

    C:\Program Files\Common Files\Microsoft Shared\Textconv

  2. Right-click the Mswrd832.cnv file, and then click Properties.
  3. Click the Version tab.
For information about how to obtain the updated Word 97-2000 converter without upgrading to the SR-1 release, please see the following article in the Microsoft Knowledge Base:

162214 WD: How to Obtain the Word 97-2000 Import Converter

For information about converting Word 97 documents to Word 6.x format, please see the following articles in the Microsoft Knowledge Base:

157088 WD97: Limitations Converting Documents From Word 97 to 6.x/95


166867 WD97: 'Bookmark Not Defined!' Error with Converted Hyperlink File

Modification Type:MajorLast Reviewed:10/7/2003
Keywords:kbbug kbconversion kbfix KB178921
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