WD95: Word Hangs When Choosing Address Book or Using File Send (178874)
The information in this article applies to:
- Microsoft Word for Windows 95
- Microsoft Word for Windows 95 7.0a
- the operating system: Microsoft Windows NT 4.0
This article was previously published under Q178874 SYMPTOMS
When you access the address book or use the Send command on the File menu,
Microsoft Word stops responding. This problem occurs in Word 7.x when you
are running Windows NT 4.0 with Service Pack 3.
To access the address book in Word, do any of the following:
- On the Tools menu, click Envelopes And Labels, and then click the
Address Book button.
- Click the Address Book button on the Standard toolbar.
- Use the Mail Merge Wizard and choose the address book as a data source.
CAUSE
Service Pack 3 for Windows NT version 4.0 installs a new version of the
Mapi32.dll dynamic-link library that is not compatible with Word version
7.x.
NOTE: This problem does not occur with Windows NT 4.0 with no service packs
installed or with Service Pack 1 or 2 installed.
RESOLUTION
This problem does not occur with Word 97 if you have Windows NT 4.0 with
Service Pack 3 installed. To resolve this problem, install Microsoft Word
97 for Windows.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article. We are researching this problem
and will post new information here in the Microsoft Knowledge Base as it
becomes available.
| Modification Type: | Minor | Last Reviewed: | 8/17/2005 |
|---|
| Keywords: | kbbug KB178874 |
|---|
|