WD97: Cannot "Search the Web" After Canceling Connection to ISP (178788)


The information in this article applies to:

  • Microsoft Word 97 for Windows
This article was previously published under Q178788

SYMPTOMS

When you use a dial-up Internet Service Provider (ISP), if you click Search The Web and then click Cancel before you connect to the Internet, you will see one of the following messages:
Internet Explorer cannot open the Internet site http://home.microsoft.com/access/autosearch.asp?p=.

-or-

Unable to open http://home.microsoft.com/access/allinone.asp. Cannot locate the Internet server or proxy server.

-or-

Internet Explorer cannot open the Internet site http://www.microsoft.com isapi/redir.dll?msft&SBP=&PLCID=1033&PVER=&OS=Win&OVER=4&OLCID=1033&CLCID=1033&AR=search&SBA=&01=Office8&02=&03=. The system cannot find the file specified.
If you attempt to search the Web after receiving one of these messages, you may not be prompted to connect to the Internet and the error message will be immediately shown again.

CAUSE

This functionality is by design. Once you cancel the connection process to a dial-up Internet Service Provider, Word assumes that you do not want to complete a connection to the dial-up ISP during the current session of Word.

NOTE: This problem will also occur when you manually connect to your ISP after initially canceling a dial-up connection from the current session of Word.

WORKAROUND

To work around this behavior, shut down any connection to the Internet or any session of Internet Explorer, and then restart Word.

MORE INFORMATION

To search the Web from Word, use one of the following methods.

Method 1: Using the Web Toolbar

To use the Web toolbar, follow these steps:
  1. On the View menu, point to Toolbars, and then click Web.

    The Web toolbar should be displayed.
  2. On the Web toolbar, click Search The Web (the toolbar button with the globe and magnifying glass).

Method 2: Using the Help Menu

On the Help menu, point to Microsoft on the Web, and then click Search the Web.

Method 3: Right-Clicking Selected Text

NOTE: This method is available only when you have installed the Word Internet LookUp Template.

For additional information, please see the following article in the Microsoft Knowledge Base:

172629 WD97: Information About the Word Internet LookUp Template

To right-click the selected text, follow these steps:

  1. Select the text you want to search for on the Internet.
  2. Right-click the selected text.
  3. On the shortcut menu, point to Look Up, and then click On the Internet.
Modification Type:MajorLast Reviewed:11/14/2000
Keywords:kbbug KB178788
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