PUB98: TSRs May Cause Setup Problems for Publisher (178567)


The information in this article applies to:

  • Microsoft Publisher 98
This article was previously published under Q178567

SYMPTOMS

Memory-resident programs or TSR (terminate-and-stay-resident) utilities can conflict with the installation or usage of Microsoft Publisher. For example, you may have trouble installing Publisher if your computer is using virus-protection software.

WORKAROUND

To successfully install Publisher, you may need to remove the virus- protection software from memory by doing the following:
  1. Disable your virus-protection software. (See your virus-protection software manual for instructions.)
  2. Restart the Publisher Setup program.
  3. After Setup has completed, turn on your virus-protection software. (See your virus-protection software manual for instructions.)

REFERENCES

Pubread.hlp file included with Publisher, "Installation Tips and Troubleshooting" section
Modification Type:MajorLast Reviewed:8/6/1999
Keywords:kbinfo kbsetup KB178567
©2002 Microsoft Corporation. All rights reserved.