WD97: Errors Accessing the Address Book Icon (178481)


The information in this article applies to:

  • Microsoft Word 97 for Windows
This article was previously published under Q178481

SYMPTOMS

When you click the Address Book icon in Word, you may receive one or more of the following error messages:
Mapi32.dll is an invalid MAPI library.
-or-
Login failed, unspecified error.
-or-
Word was unable to open the data source.
-or-
Word cannot open the document. Try one or more of the following:

- On the File menu, click Open to open the document.

- Make sure the document has a .doc extension. (Outlook Address Book)

-or-
Logon failed. You must log on to Microsoft Exchange to access your address book. Error code: "Unspecified error".
-or-
WinWord caused an Invalid Page Fault in module Emsuix32.dll.
-or-
This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.
When you click Details, the following error message appears:
WINWORD caused an invalid page fault in Schdmapi.dll at address.
NOTE: The actual memory address may vary.

You also may receive any of these error messages when you click the Address Book icon from any of the following:
  • The Envelopes or Labels tab.NOTE: To access the Envelopes tab or Labels tab, click Envelopes and Labels on the Tools menu.

    -or-

  • The Mail Merge Helper, when you click Outlook Address Book.NOTE: To select Outlook Address Book in the Mail Merge Helper, click Get Data, and then click Use Address Book.

    -or-

  • The Envelope Wizard, Fax Wizard, Letter Wizard, Mail Label Wizard, Memo Wizard, or Pleading Wizard.NOTE: To run a wizard, click New on the File menu, and then click the Letters and Faxes tab, Memos tab, or Legal Pleadings tab.

CAUSE

You may have selected Outlook Express as your default e-mail program and made Outlook Express the default simple MAPI client.

WORKAROUND

Do not set Outlook Express as the default simple MAPI client. Outlook Express was designed for use with Microsoft Internet Explorer 4.x. While you can use Outlook Express to send e-mail from Word, the Outlook Express Address Book is not designed for use with Word.

NOTE: To send e-mail from Word, point to Send To on the File menu, and then click Mail recipient.

Clearing the Simple MAPI Client Check Box

To clear the Simple MAPI client check box, follow these steps:
  1. In Outlook Express, on the Tools menu, click Options.
  2. On the General tab, click to clear the "Make Outlook Express my default Simple MAPI client" check box.

    NOTE: The "Make Outlook Express my default Simple MAPI client" check box is not available unless the "Make Outlook Express my default e-mail program" check box is selected. This check box is also not available for Outlook Express 5.0.
You may need to restart your computer, or reinstall Microsoft Office or Outlook after clearing the "Make Outlook Express my default Simple MAPI client" check box. After you restart your computer or reinstall Office or Outlook, your previous address book should again function correctly with Word.

MORE INFORMATION

When you send a document from Word as an e-mail message, the e-mail program that is set as your default simple MAPI client is used to send the document.

NOTE: To send your Word document as an e-mail message, point to Send To on the File menu and then click Mail Recipient.

The following information explains the purpose and functionality of the options that are required to use Microsoft Outlook Express with Word.

"Make Outlook Express my default e-mail program" Check Box

Specifies whether to use Outlook Express whenever you click a link in a Web page to send an e-mail message or choose the mail command in your Web browser.

"Make Outlook Express my default Simple MAPI client" Check Box

Specifies whether Outlook Express is used when you send documents from within other applications by using the Send command on the File menu. Selecting this check box disables both the Microsoft Exchange and Microsoft Outlook mail programs.

REFERENCES

For additional information, please see the following articles in the Microsoft Knowledge Base:

178077 How to Set Outlook Express as Your Default Simple MAPI Client

171043 OL97: Microsoft Fax Does Not Process Dialing Properties

For more information about Outlook Express, please see the Outlook Express Readme file. To view the Readme file in Outlook Express, click Readme on the Help menu.
Modification Type:MinorLast Reviewed:5/25/2003
Keywords:kbprb KB178481
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