XADM: Removing the Active Server Component Fails (178312)


The information in this article applies to:

  • Microsoft Exchange Server 5.0
This article was previously published under Q178312
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you run Microsoft Exchange Setup, selecting "Reinstall" or "Add/Remove" to remove the Active Server Component will fail with one or both of the following pop-up error messages:
Processing file "D:\setup\I386\webcon.uns" at or near line 16.
The system cannot find the file specified.
Microsoft Windows NT
ID No: 0xc0020002

System cannot find the file specified.
Microsoft Windows NT
ID No: 0xc0020002
This also applies to applying Service Pack 2 to Exchange Server 5.5 in a clustered environment, on the second node. The server had Microsoft Internet Information Server (IIS) 3.0, and Outlook Web Access (OWA) installed (OWA is not supported in a clustered environment).

CAUSE

The Active Server Pages (ASP) in Windows NT were removed before the Active Server Component was removed from Exchange. A registry key that is required for the Exchange Server Setup program to operate is deleted when the ASP is removed.

WORKAROUND

To work around this problem, perform the following steps: WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Reinstall Active Server Pages on the server.
  2. On the Start menu, click Run.
  3. In the Open box, type Regedt32.
  4. In the Windows Registry Editor, click HKEY_Local_Machine on Local Machine on the Window menu.
  5. Select System\CurrentControlSet\Services\MSExchangeWEB\Parameters.
    1. If MSExchangeWEB or Parameters does not exist, Highlight the folder to add it to (Services or MSExchangeWEB).
    2. On the Edit menu, select Add Key and enter the name MSExchangeWEB or Parameters.
    3. Click OK.
  6. With Parameters selected, select Add Value from the Edit menu.
  7. Type Server in the Value Name field.
  8. Set the type to REG_SZ and click OK.
  9. In the String dialog box, enter the server's name (all in capital letters) and click OK.
  10. Start the Exchange Server Setup program and select Add/Remove and deselect Active Server Components.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbprb KB178312
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