Encarta: Stack Fault when Applying Filter in Media Gallery (178264)
The information in this article applies to:
- Microsoft Encarta Encyclopedia 97 Deluxe for Windows
- Microsoft Encarta 97 Encyclopedia for Windows
- Microsoft Encarta 98 Encyclopedia for Windows
This article was previously published under Q178264 SYMPTOMS
When you attempt to apply a filter in the Media Gallery in Microsoft
Encarta 97 Encyclopedia for Windows or Microsoft Encarta 98 Enyclopedia
for Windows, you may receive one of the following error messages: - Enc97 caused a stack fault in module Kernel32.dll.
- Enc98 caused a stack fault in module Kernel32.dll.
If you are running Microsoft Windows 3.1 or Microsoft Windows for
Workgroups 3.11, the computer may stop responding (hang).
CAUSE
This behavior can occur if the Encarta CD-ROM is not in the CD-ROM drive
when you attempt to apply the filter in the Media Gallery.
RESOLUTION
To resolve this issue, insert the Encarta CD-ROM into the CD-ROM drive,
and then restart Encarta.
To prevent this behavior from occurring, do not remove the Encarta CD-ROM
from the CD-ROM drive while you are using Encarta, unless Encarta prompts
you to insert the other Encarta CD-ROM.
MORE INFORMATION
Encarta 98 prompts you to insert the CD-ROM when you remove the Encarta
CD-ROM from the CD-ROM drive while you are using the program. If you click
Cancel and then attempt to apply a filter, you receive one of the error
messages listed in the "Symptoms" section earlier in this article.
| Modification Type: | Major | Last Reviewed: | 11/13/2003 |
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| Keywords: | kberrmsg kbmm kbprb KB178264 |
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