XFOR: IMAP/POP3 Clients Cannot Reply to Migrated Messages (177998)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q177998 SYMPTOMS
After the Exchange Migration Wizard is used to migrate mailboxes and
messages from Microsoft Mail, Collabra Share, CCMail, Groupwise, or any
other supported messaging system, IMAP and POP3 clients will not be able to
reply to the original senders of the messages.
CAUSE
When messages are migrated from another messaging system to Exchange, the
properties of the original messages are left intact. This includes the
address of the sender. For example, if a user migrates a message from a
Microsoft Mail mailbox into Exchange and replies to the message with the
Microsoft Outlook client, the 10/10/10 MSMail address will be the only
option.
IMAP and POP3 clients can only send to SMTP addresses. Because the original
message never contained an SMTP address, only the display name of the
message originator will be present. The IMAP or POP3 users will need to
update their personal address book with the SMTP address of the message
originator to enable message replies. If this originator does not have an
SMTP address, message replies will only be possible with the Microsoft
Exchange or Outlook client.
This behavior is by product design.
WORKAROUND
Typing the correct SMTP address for the original sender will allow the
IMAP/POP3 client to reply.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbprb kbusage KB177998 |
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