WD98: Office Assistant Animations Start Slowly (177929)

The information in this article applies to:

Microsoft Word 98 Macintosh Edition

This article was previously published under Q177929

SYMPTOMS

When you activate the Microsoft Office Assistant, the Assistant will activate slowly and any sound effects may not be synchronized with the image when it is displayed.

Although this problem occurs with all of the Office Assistants, it most obvious with the following Office Assistants:

Bosgrove
F1
Earl
PowerPup
Rocky

CAUSE

There is a slow interface between Microsoft Office Assistant and the Macintosh operating system.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

For more information about the Office Assistant, click the Office Assistant, type "Office Assistant," click Search, and then click to view the "Get Help, tips, and messages through the Office Assistant" topic.

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

179216 OFF98: How to Use the Microsoft Office Installer Program

Modification Type:	Minor	Last Reviewed:	10/29/2004
Keywords:	kbbug kbfix KB177929