Computer Hangs Starting Encarta Using iNFRA1800 CD-ROM Drive (177819)
The information in this article applies to:
- Microsoft Encarta Encyclopedia 97 Deluxe for Windows
- Microsoft Encarta 97 Encyclopedia for Windows
This article was previously published under Q177819 SYMPTOMS When you attempt to start Microsoft Encarta 97 Encyclopedia
for Windows on a computer using a Creative Labs iNFRA1800 CD-ROM drive, the
computer may stop responding (hang). CAUSE This behavior can occur if an outdated version of the
Creative Labs iNFRA1800 CD-ROM driver is installed on the computer.
RESOLUTION To resolve this issue, obtain an updated driver for the
Creative Labs iNFRA1800 CD-ROM drive from the following Creative Labs Web site:
For more information about how to contact Creative Labs, query in
the Microsoft Knowledge Base for the following article: 65416 Hardware and Software Third-Party Vendor Contact List, A-K
Microsoft provides third-party contact information to help you find
technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information. The third-party products that are
discussed in this article are manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the
performance or reliability of these products.
| Modification Type: | Major | Last Reviewed: | 10/17/2006 |
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| Keywords: | kb3rdparty kbHardware kbprb KB177819 |
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