XADM: Home Server Not Updated After a Move Mailbox (177782)

SYMPTOMS

When you move a user's mailbox from Server A to Server B using the Advanced tab of mailbox properties, it will appear that the user's Directory Object is still homed on Server A. But when you check the destination servers Mailbox Resources, the user's mail appears to have been successfully moved to Server B.

CAUSE

During the Move Mailbox process, the Microsoft Exchange Server Administrator program performs the following steps:

Copies the selected user's mailbox to the selected destination Server.

NOTE: Move Mailbox only works between servers in the same site.
After the mailbox has been successfully moved, a directory synchronization request is issued.

During the synchronization process, the Administrator program is passing the same source and destination server to the Move Mailbox function. As a result the user's Directory Object does not get moved.

WORKAROUND

To work around this problem, do one of the following:

On the Tools menu, click Move Mailbox to move users (instead of using the Home Server property in the Advanced tab of the Recipient properties dialog box).
Force Directory Updates within the site, as follows:
1. In the Administrator program, select the desired server.
2. On the General tab of the Directory Service properties page, click Update Now.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K