XADM: Missing DLL Running Crystal Reports (177777)

SYMPTOMS

When you run Seagate's Crystal Reports on an computer running Exchange Server 4.0 or 5.0 with Service Pack 2 installed, you may receive the following error message when attempting to open the Mailbox.rpt file in the Samples directory:

The Library P2SexSr.dll cannot be found, continue to open the report for
viewing only

NOTE: Since this article was written, Seagate Software has become Crystal Decisions. For more information, see the following Web site:

http://www.crystaldecisions.net/

CAUSE

Crystal Reports for Exchange on the BackOffice Resource Kit includes both the Report Viewer and the Report Designer. The Report Viewer can access all data sources (Exchange, SMS, NT, and so on), while the Report Designer can only access Exchange data. This error occurs because the Report Designer is trying to access a non-Exchange data source.

The error occurs because the P2SexSr.dll file is inaccessible to the Report Designer function.

WORKAROUND

Seagate Support has verified that the P2SexSr.dll can only be obtained by purchasing the 101 BackOffice Report Pack.

MORE INFORMATION

Because the file is not available to that particular version of Crystal Reports, Seagate has clarified the error message in Crystal Reports version 4.5. It states the following:

Crystal Reports for Exchange Resource Kit allows you to report on Exchange data. For complete data access upgrade to Crystal Reports 5.0, contact Seagate Software at 800-877-2340, 604-681-3435, or visit our Web site, www.img.seagatesoftware.com, for more information. Continue opening report for viewing only?