Inbox Starts Microsoft Exchange Instead of Windows Messaging (177567)


The information in this article applies to:

  • Microsoft Windows 95 OEM Service Release 2
  • Microsoft Windows 95 OEM Service Release 2.1
This article was previously published under Q177567

SYMPTOMS

If you click Keep to keep Windows Messaging installed when you are removing Microsoft Outlook 97, Microsoft Exchange may be started when you double-click the Inbox icon on the desktop.

CAUSE

Microsoft Office 97 installs both Outlook 97 and Microsoft Exchange. Microsoft Exchange replaces Windows Messaging and uses the Inbox icon. Outlook 97 has its own icon on the Start menu.

RESOLUTION

To resolve this issue, reinstall Windows Messaging. To do so, follow these steps:
  1. Click Start, point to Settings, click Control Panel, and then double- click Add/Remove Programs.
  2. Click the Windows Setup tab, click the Windows Messaging check box to clear it, and then click OK.
  3. When you are prompted to restart Windows, do so.
  4. Click Start, point to Settings, click Control Panel, and then double- click Add/Remove Programs.
  5. Click the Windows Setup tab, click the Windows Messaging check box to select it, and then click OK.
  6. When you are prompted to restart Windows, do so.

MORE INFORMATION

To prevent this problem from occurring, use the following steps to remove Outlook 97 and Microsoft Exchange, and then reinstall Windows Messaging:
  1. Click Start, point to Settings, click Control Panel, and then double- click Add/Remove Programs.
  2. In the list of installed programs, click either "Microsoft Office 97, Professional Edition" or "Microsoft Outlook 97," whichever is available, and then click Add/Remove.
  3. Click Add/Remove, and then click the Microsoft Outlook check box to clear it.
  4. Click Continue, click Yes to remove components, and then click Remove All.
  5. If you are prompted, restart Windows.
  6. Click Start, point to Settings, click Control Panel, and then double- click Add/Remove Programs.
  7. Click the Windows Setup tab, click the Windows Messaging check box to clear it, and then click OK.
  8. When you are prompted to restart Windows, do so.
  9. Click Start, point to Settings, click Control Panel, and then double- click Add/Remove Programs.
  10. Click the Windows Setup tab, click the Windows Messaging check box to select it, and then click OK.
  11. When you are prompted to restart Windows, do so.
When you run Windows Messaging, there may be folders remaining (such as the Journal and Tasks folders) from the Outlook 97 installation. You can delete these folders if you want.
Modification Type:MajorLast Reviewed:10/14/2003
Keywords:KB177567
©2003 Microsoft Corporation. All rights reserved.