Bookshelf 96-97: Lookup Reference Does Not Function in Word 97 (177368)


The information in this article applies to:

  • Microsoft Bookshelf 1996-97 for Windows
  • Microsoft Word 97 for Windows
  • Microsoft Office 97 Professional Edition for Windows
This article was previously published under Q177368
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you attempt to use the Lookup Reference feature in Microsoft Word 97 to access information in Bookshelf 96-97, you may be prompted for the location of the Bs96se.exe file.

CAUSE

This behavior can occur if both Microsoft Bookshelf Basics and Bookshelf 1996-97 are installed on the computer. Bs96se.exe is the executable file for Bookshelf Basics. Bookshelf Basics is a component of Microsoft Office 97 Professional Edition.

RESOLUTION

To resolve this issue, remove Bookshelf Basics from the computer. To do so, use the following steps:

  1. Quit all programs that are currently running. To do so, follow these steps:

    1. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Command Prompt Only on the Startup menu.
    2. Start Windows 95 by typing "win" and holding down the SHIFT key for the duration of Windows startup. This prevents any programs from being loaded automatically when Windows starts.
    3. Press CTRL+ALT+DELETE to open the Close Program dialog box.
    4. Quit all programs except Explorer and Systray (which are parts of Windows 95). To quit a program, click the program, and then click End Task.
    5. Repeat steps 3-4 until you have quit all unnecessary programs.
    6. Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.
  2. Click Start, point to Settings, and then click Control Panel.
  3. Double-click Add/Remove Programs.
  4. On the Install/Uninstall tab, click Microsoft Office 97 Professional Edition, and then click Add/Remove.
  5. In the Microsoft Office 97 Setup dialog box, click Add/Remove.
  6. In the Options box, click the Microsoft Bookshelf Basics check box to clear it, and then click Continue.
  7. Click Yes, and then click OK until you return to Control Panel.
  8. Close Control Panel.

MORE INFORMATION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

If these steps do not correct the problem, use Registry Editor to remove the following key from the registry: 
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ReferenceTitles\BookshelfL
Modification Type:MajorLast Reviewed:11/13/2003
Keywords:kbprb KB177368
©2003 Microsoft Corporation. All rights reserved.