"Tape Drive Error Detected" Error Message with Tecmar Tape Drive (176963)


The information in this article applies to:

  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Server 3.51
This article was previously published under Q176963

SYMPTOMS

When you start Windows NT Backup on a computer with a Tecmar Technologies 3800 DAT tape device, you may receive the following error message:

Tape Drive Error Detected.
A tape device has been detected, and the tape driver started. However,
the tape device is not responding. Check that tape device power is on
and cables are properly connected.

CAUSE

This error message can occur if you do not have a tape in the tape drive when you start Windows NT Backup.

RESOLUTION

To resolve this issue, use either of the following methods:

  • Insert a tape into the tape drive before you start Windows NT Backup.
  • Contact Tecmar Technologies to inquire about a possible firmware update to address this issue.

MORE INFORMATION

For additional information about this issue, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: 170522
TITLED : Old Firmware on Tape Drives Can Cause Tape Device Errors

ARTICLE-ID: 162972
TITLED : Troubleshooting Tape Backup Issues in Windows NT
Modification Type:MajorLast Reviewed:11/5/2003
Keywords:kberrmsg kbHardware kbprb KB176963
©2003 Microsoft Corporation. All rights reserved.