XL98: Cannot Move Office Assistant Window from Second Monitor (176939)

SYMPTOMS

In Microsoft Excel 98 Macintosh Edition, if you drag the Office Assistant window so that it appears on a secondary monitor, you may not be able to drag the Office Assistant window back to the primary monitor; instead, the computer beeps when you click the Office Assistant window.

CAUSE

This problem occurs if you click Print Preview on the File menu, and then drag the Office Assistant window to a secondary monitor.

RESOLUTION

To resolve this problem, exit print preview by clicking Close at the top of the preview window. After you do this, drag the Office Assistant window to any monitor you want, including the primary monitor.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

If you have a Macintosh computer, you can connect multiple monitors to the computer by installing a video adapter for each monitor that you want to connect to the computer. If you are using multiple monitors, one monitor is the primary monitor; the other monitors are "secondary" monitors. Normally, programs and documents appear in the primary monitor, but you can drag them to a secondary monitor. When the mouse pointer reaches the edge of one monitor, it automatically moves onto the next monitor.