Bookshelf Err Msg: Could Not Open the File... (176928)


The information in this article applies to:

  • Microsoft Bookshelf 98 for Windows
This article was previously published under Q176928

SYMPTOMS

When you attempt to install Microsoft Bookshelf 98 for Windows, you may receive the following error message when the progress bar reaches the 85-87% range:
Could not open the file. Please check that the disk is not full, and that you have access to the directory.

CAUSE

This behavior can occur if a previous attempt to install Bookshelf 98 did not complete successfully.

RESOLUTION

To resolve this issue, remove and reinstall Bookshelf 98. To do so, use the following steps:

  1. Click Start, and then click Run.
  2. In the Open box, type the following line, and then click OK: 
          winfile.exe
  3. On the File menu, click Search.
  4. In the Search For box, type "install.log".
  5. In the Start From box, type the following line, and then click OK 
          c:\
    where C is the letter of the hard drive where Bookshelf is installed.
  6. Note the path for the Install.log file that appears in the Search Results window, and then close File Manager.
  7. Insert the Bookshelf CD-ROM into your CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent the Bookshelf Setup program from starting automatically.
  8. Click Start, and then click Run.
  9. In the Open box, type the following line, and then click OK 
          d:\apps\unwise.exe <install path>
    where D is the drive letter of your CD-ROM drive, and <install path> is the path to the Install.log file you obtained in step 4. The line should appear similar to the following: 
          d:\apps\unwise.exe c:\progra~1\micros~5\booksh~1\install.log
  10. Click Automatic, click Next, and then click Finish.
  11. Click Start, and then click Run.
  12. In the Open box, type the following line, and then click OK 
          d:\setup.exe
    where D is the drive letter of your CD-ROM drive.
  13. Follow the instructions on the screen to reinstall Bookshelf 98.
Modification Type:MajorLast Reviewed:8/12/1999
Keywords:kbenv kberrmsg kbmm kbprb kbsetup KB176928
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