Multimedia Err Msg: Cannot Load Msreftl.dll (176925)


The information in this article applies to:

  • Microsoft Bookshelf 98 for Windows
  • Microsoft Encarta 98 Encyclopedia for Windows
This article was previously published under Q176925

SYMPTOMS

When you attempt to install one of the programs listed at the top of this article, you may receive the following error message:
Cannot load Msreftl.dll.
When you click OK, Setup terminates and you are returned to Windows.

CAUSE

This behavior can occur if the Msreftl.dll file is damaged.

RESOLUTION

To resolve this issue, delete the Msreftl.dll file. To do so, use the following steps:
  1. Click Start, point to Find, and then click Files Or Folders.
  2. In the Named box, type msreftl.dll, and then click Find Now.
  3. In the list of found files, right-click the Msreftl.dll file, and then click Delete.
  4. Close the Find: Files Named Msreftl.dll window.
After you complete these steps, you should be able to install the program normally.
Modification Type:MajorLast Reviewed:10/6/2003
Keywords:kberrmsg kbprb kbsetup KB176925
©2003 Microsoft Corporation. All rights reserved.