Encarta Encyclopedia Does Not Recognize the Second CD-ROM (176846)


The information in this article applies to:

  • Microsoft Encarta 97 Encyclopedia for Windows
  • Microsoft Encarta Encyclopedia 97 Deluxe for Windows
  • Microsoft Encarta 98 Encyclopedia for Windows
This article was previously published under Q176846

SYMPTOMS

While you are using Microsoft Encarta Encyclopedia for Windows, Encarta Encyclopedia may prompt you to insert the second CD-ROM. When you insert the second CD-ROM and click OK, Encarta Encyclopedia may continue to prompt you to insert the second CD-ROM.

CAUSE

This behavior can occur if you are using a real-mode CD-ROM driver. Many real-mode CD-ROM drivers are unable to automatically detect when you insert a different CD-ROM.

RESOLUTION

To resolve this issue, contact your hardware manufacturer to inquire about obtaining a 32-bit (protected-mode) driver for your CD-ROM drive.
Modification Type:MajorLast Reviewed:11/13/2003
Keywords:kbenv kbHardware kbmm kbprb KB176846
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