Error Message: Encarta Encyclopedia Cannot Start... (176770)
The information in this article applies to:
- Microsoft Encarta Encyclopedia 97 Deluxe for Windows
- Microsoft Encarta 97 Encyclopedia for Windows
- Microsoft Encarta 98 Encyclopedia for Windows
This article was previously published under Q176770 SYMPTOMS
When you click the Connect button or a Web Link while you are running
Microsoft Encarta Encyclopedia for Windows, you may receive one of the
following error messages: - Encarta Encyclopedia cannot start.
Unable to complete this action while Encarta Encyclopedia
windows are open. Close any open dialog boxes or screens in
Encarta Encyclopedia, then try again.
- Encarta Encyclopedia cannot start.
The command line is improperly formatted.
Please correct the command line parameters, or load Encarta
Encyclopedia without any command line parameters.
CAUSE
This behavior may occur if the path to your Web browser is incorrectly
specified in the Encarta Settings.
RESOLUTION
To resolve this issue, specify the correct path to your Web browser in
the Encarta Settings. To do so, use the following steps: - Start Encarta.
- Click Encyclopedia Articles.
- On the Options menu, click Settings.
If You Are Using Windows 95/98
If you are using Windows 95/98, click Reset, and then click OK. This
configures Encarta to use the Windows default Web browser.
These Web browsers include Microsoft Internet Explorer 3.0 and 4.0,
Netscape Navigator 3.0 and 4.0, and AOL 3.0 for Windows 95.
To determine which Web browser is set as the default Web browser in
Windows, follow these steps:
- Click Start, and then click Run.
- In the Open box, type the following line, and then click OK:
The Web browser that starts is your default Web browser.
If you receive an error message similar to the following
a default Web browser is not set in Windows 95. If you install (or
reinstall) a 32-bit Web browser, it is automatically set as the
default Web browser in Windows 95.
If You Are Using a 16-bit Web Browser
If you are using a 16-bit Web browser (a browser designed to be used
with Windows 3.1), click Choose Web Browser. In the Choose Web Browser
window, navigate to and then open the folder that contains your Web
browser.
If you use Netscape Navigator, the path to the Web browser is usually:
c:\Netscape\Netscape.exe
If you use Internet Explorer, the path to the Web browser is usually one
of the following:
c:\Iexplore\Iexplore.exe
-or-
c:\Program Files\Microsoft Internet\Iexplore.exe
-or-
c:\Program Files\Internet Explorer\Iexplore.exe
If you do not know the path to your Web browser, contact the company
that provided you with the browser.
Click the Web browser you want to use with Encarta, click Open, and then
click OK.
NOTE: You cannot select America Online (AOL) Web browsers for Windows
3.1 using the Choose Web Browser option. This also applies to the AOL
3.0 for Windows 95 "browser only" upgrade, which also uses a 16-bit Web
browser.
Modification Type: | Major | Last Reviewed: | 11/13/2003 |
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Keywords: | kb3rdparty kberrmsg kbprb kbui KB176770 |
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