Disconnecting from MSN Does Not Reset Your Modem to Answer Mode (176711)


The information in this article applies to:

  • MSN version 8.0
  • MSN version 7.2
  • MSN version 7.0
  • MSN version 5.6
  • MSN version 5.5
This article was previously published under Q176711

SYMPTOMS

After you disconnect from MSN, The Microsoft Network, your modem may not answer incoming calls although you configured it to do so.

CAUSE

This behavior may occur if you are running any of the following operating systems and your modem is not reset correctly when you disconnect from MSN:
  • Microsoft Windows 95 retail release (version 4.00.950)
  • Windows 95 OEM Service Release 1 (OSR1)
  • Windows 95 Service Pack 1 (version 4.00.950A)
  • Windows 95 OEM Service Release 2 (version 4.00.950B)

RESOLUTION

To resolve this behavior, install Dial-Up Networking 1.3. To do so, follow these steps:
  1. Open Internet Explorer.
  2. In the Address box, type the following Internet address, and then press ENTER:

    http://www.microsoft.com/windows/getisdn/dload.htm

  3. Follow the instructions on the screen to download and install Dial-Up Networking 1.3.
  4. Quit Internet Explorer.
For additional information about the Dial-Up Networking 1.3 upgrade, click the following article number to view the article in the Microsoft Knowledge Base:

191494 Dial-Up Networking 1.3 Upgrade Available

If you use a version of MSN that is not listed at the top of this article, upgrade to the latest version of MSN to solve any issues. To do so, visit the following MSN Web site:

http://join.msn.com/?page=dept/home&pgmarket=en-us

Note MSN 8 does not support Windows 95.
Modification Type:MajorLast Reviewed:5/29/2003
Keywords:kbprb KB176711
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