XADM: Service Is Hung, Need to Set to Manual in Registry (176566)

SYMPTOMS

A Microsoft Exchange Service may stop responding and the Service Control Manager reports an error when it tries to modify that service's state. If you cannot use the Services (in Control Panel) to stop the service and are unable to change the Startup Type of the service, you can change how that service starts by editing the registry. All Exchange services should be set to manual until you determine the cause of the hung state.

RESOLUTION

To change the Startup Type of a service in this condition you can modify the registry.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

Start Registry Editor (Regedt32.exe). Select each of the following subkeys that your computer has and modify them one at a time.

   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
   \MSExchangeCCMC
   \MSExchangeDS
   \MSExchangeDX
   \MSExchangeFB
   \MSExchangeIMC
   \MSExchangeINS
   \MSExchangeIS
   \MSExchangeMSMI
   \MSExchangeMTA
   \MSExchangePCMTA
   \MSExchangeSA
   \MSExchangeWEB

Change the following in the right pane:

   Value Name: Start
   Data Type: REG_DWORD
   Data: 3 (Default: 2)

Data values are as follows:

   0 = Boot
   1 = System
   2 = Automatic
   3 = Manual
   4 = Disabled

After the value for Start has been set to Manual, you can shut down the computer. This will stop the service that was not responding and allow you to troubleshoot the cause of the problem.