OL97: Editing Contact Phone Number Causes IPF in Mso97.dll (176475)


The information in this article applies to:

  • Microsoft Outlook 97 8.02
  • Microsoft Outlook 97 8.03
This article was previously published under Q176475

SYMPTOMS

When you modify a phone number field in a Contact or you save a Contact in Microsoft Outlook 97 version 8.02 or 8.03 on a Compaq Presario computer, an Invalid Page Fault in Mso97.dll may occur.

CAUSE

There is a problem in the Telephone Application Programming Interface provider (TAPI) that is pre-installed on the computer.

RESOLUTION

To remove the telephony service, follow these steps.
  1. Quit Outlook if it is currently open.
  2. Click the Start button, point to Settings, and then click Control Panel.
  3. Double-click Telephony.
  4. On the Telephony tab, click to select "Compaq Telephony Service Provider," click Remove, and then click OK.
  5. Close Control Panel, then restart your computer.

MORE INFORMATION

Presario computers are manufactured by Compaq Computer Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MajorLast Reviewed:10/27/2000
Keywords:kbbug KB176475
©2002 Microsoft Corporation. All rights reserved.