RAS Service Disabled during H/PC Explorer Connectivity (176324)


The information in this article applies to:

  • Microsoft Windows CE Operating System, Versions 1.0
  • Microsoft H/PC Explorer
This article was previously published under Q176324

SYMPTOMS

When you attempt to connect your Microsoft Windows CE computer to a Microsoft Windows NT Remote Access Service (RAS) Server, you may receive the following error message from Microsoft H/PC Explorer:
Cannot start communications services. The Remote Access Service (RAS) is failing to start for an unknown reason. Close all applications, disconnect the H/PC serial cable and restart the desktop PC. If this error continues to occur, consult the Communications Troubleshooter topic in the Troubleshooting section of H/PC Explorer help.

CAUSE

The user with which you are attempting to connect does not have administrative rights on the local computer running Windows NT.

WORKAROUND

To correct the setup so you will no longer receive the above error message, perform one of the following:

  • Give user(s) administrative privileges for their computers running Windows NT. -or-

  • Add domain user(s) to the Power Users group on the local workstations running Microsoft H/PC Explorer.
For additional information on RAS permission issues, please see the following article in the Microsoft Knowledge Base:

153716 Permissions Required to Perform RAS Administration

Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kberrmsg kbinterop kbnetwork KB176324
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