Encarta: Sounds Distorted or Do Not Play Under Windows NT 4.0 (176249)


The information in this article applies to:

  • Microsoft Encarta 96 Encyclopedia for Windows
  • Microsoft Encarta Encyclopedia 97 Deluxe for Windows
  • Microsoft Encarta 97 Encyclopedia for Windows
  • Microsoft Encarta 98 Encyclopedia for Windows
  • Microsoft Encarta Encyclopedia 99
  • Microsoft Encarta Reference Suite 99
  • the operating system: Microsoft Windows NT 4.0
  • Microsoft Encarta Encyclopedia 99 Concise Edition
  • Microsoft Encarta Encyclopedia Deluxe 99
This article was previously published under Q176249

SYMPTOMS

When you run Microsoft Encarta Encyclopedia for Windows under Microsoft Windows NT 4.0, you may be unable to hear sounds. If you attempt to play wave audio files directly from the Encarta compact disc using Windows NT Media Player, the playback may be audible, but the sounds may be scratchy and distorted.

CAUSE

This behavior can occur if you are using outdated or incompatible sound card drivers designed for Windows NT 3.51.

RESOLUTION

To resolve this issue, obtain and install updated sound card drivers designed for Windows NT 4.0.

MORE INFORMATION

When you upgrade to Windows NT 4.0, unless you download updated sound card drivers from the sound card manufacturer, you continue to use the Windows NT 3.51 sound card drivers.

For additional information, please see the following article in the Microsoft Knowledge Base:

156285 Windows NT Setup Does Not Detect or Install Sound Cards

This behavior has been reported with the following sound cards:

  • Creative Labs Sound Blaster 16
  • Media Vision Pro Audio Spectrum


Creative Labs has released updated sound card drivers for Windows NT 4.0. You can obtain the updated sound card drivers from the following Creative Labs Web site:

http://www.soundblaster.com

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:11/30/2004
Keywords:kbenv kbprb kbsound KB176249
©2004 Microsoft Corporation. All rights reserved.