WD98: How to Start Word After Starting Macintosh from System CD (176226)

SYMPTOMS

After you start your Macintosh from the System CD, you cannot start Word 98 Macintosh Edition, and you receive one of the following error messages:

Microsoft Word is unable to locate support files which are required to run. Please reinstall Microsoft Word.

-or-

Word cannot launch the First Run Installer. There may not be enough free memory to launch the installer, the installer may have been moved, or your startup disk may be write protected. Try the following:

Quit any other programs that are running to free memory. If Virtual Memory is off, turn it on and restart your computer.
Reinstall Word to make sure that all files needed to run Word are installed correctly.
Reboot from an unlocked startup disk and restart Word.

-or-

The application "Microsoft Word" cannot be opened because an unexpected error occurred.

CAUSE

When you install Word, several OLE files are copied to the System Folder (the files are copied to the System Folder that is active when you run the Word Setup program). Word uses these files at startup.

When you start the Macintosh from the System CD, the active System Folder is changed. That is, when you start the Macintosh from the CD, the System Folder it uses is located on the CD. However, the System Folder on the CD does not contain the files that Word uses at startup; therefore, you receive an error message.

WORKAROUND

If Word cannot find the OLE files in the System Folder, it searches for them in the "Microsoft Office 98:Office" folder on your hard disk. Therefore, to work around this problem you can copy the following files from the "System Folder:Extensions" folder on your hard disk to the "Microsoft Office 98:Office" folder (also on your hard disk):

Microsoft Component Library
Microsoft OLE Automation
Microsoft OLE Library
Microsoft Structured Storage

NOTE: Copying these OLE files from the Extensions folder to the Office folder will allow you to start Word 98 for testing purposes. However, many functions such as printing will be unavailable.

To copy the files, follow these steps:

From the Finder, open the System:Extensions folder.
While the Extensions folder is still open, open the Office folder that is located inside the Microsoft Office 98 folder.
With both folders open, press and hold down the OPTION key on the keyboard. Drag the files from the Extensions folder to the Office folder.

NOTE: Holding the OPTION key causes the file to be copied instead of moved.

To start your Macintosh from the CD-ROM drive

NOTE: Once you are finished troubleshooting, delete the extra OLE files from the Office folder so that the files don't take up extra space.

Insert a System CD in the CD-ROM drive.
Start the computer while holding down the C key on the keyboard.

NOTE: Not all Power Macintosh computers can be booted from CD-ROM by holding down the C key at startup. If this method does not work, try one of the following alternate methods:

Alternate Method 1: Hold COMMAND+SHIFT+OPTION+DELETE

This forces the Macintosh to bypass the internal hard drive and look for a different System Folder, which could be on a CD-ROM, Zip, floppy, or other removable cartridge drive, or a different hard drive.

Alternate Method 2: Change the Startup Disk settings

Boot from the hard drive and change the setting in the Startup Disk control panel to the System CD. To use this method, the CD must be inserted and read by the Macintosh while it is running from the hard drive System Folder. Once you have completed your troubleshooting steps, be sure to reselect the internal hard drive as the startup disk.

MORE INFORMATION

As with earlier versions of Word, starting from the Macintosh System CD installation disk allows you to troubleshoot problems where Word will not start. In general if the problem persists after starting the computer from the CD, you can usually conclude that something is wrong with Word rather than with the System or Finder files on the hard disk.

Alternate testing methods can be used instead of starting from the System disk. For example, you can try starting the computer with extensions off or reinstalling the system files to a new System folder.

To perform an "extensions off" startup on a Macintosh computer running System 7 or 8, press and hold the SHIFT key on the keyboard while starting or restarting the computer.

For information about how to install the system files to a new folder on a Macintosh using System 7.5, please see the following article in the Microsoft Knowledge Base:

127033 How to Do a Clean Installation of System 7.5