XWEB: Outlook Web Access Creates a Profile Marked as Deleted (175786)


The information in this article applies to:

  • Microsoft Outlook Web Access 5.5
  • Microsoft Exchange Active Server Components 5.0
This article was previously published under Q175786

SUMMARY

MORE INFORMATION

For users with an Exchange or Outlook client only, creating and then deleting all profiles will display this behavior also.

SYMPTOMS

When you use either the Microsoft Exchange client or Microsoft Outlook client to access your Exchange Server mailbox for the first time, the Exchange Profile Wizard starts automatically. However, if you access your mailbox for the first time using a Microsoft Outlook Web Access client, the Profile Wizard is not started. If you subsequently run either the Exchange client or Outlook client, you will see the Choose Profile dialog box, but there will be no profiles to choose from.

CAUSE

This occurs because the OWA client created a profile, but marked it as deleted. Therefore, the Choose Profile dialog box is empty, because deleted profiles are not displayed. Additionally, because there is a profile created from the OWA startup, the Profile Wizard will not start automatically.

This behavior is by product design.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbprb KB175786
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