XWEB: Outlook Web Access Attachments are Received Empty (175777)


The information in this article applies to:

  • Microsoft Outlook Web Access 5.5
  • Microsoft Exchange 2000 Server
This article was previously published under Q175777

SYMPTOMS

Multiple attachments in Outlook Web Access are received as a single blank or empty attachment or not received at all.

CAUSE

The sender attempting to send multiple attachments and delimiting the attachments with a semi-colon. For example, after clicking the Attachment tab to choose the attachments to send, the user types in multiple filenames such as <file1;file2>. This causes the Outlook Web Access client to search for a file named <file1;file2> for the attachment. Because Outlook Web Access cannot find that filename, it sends a single blank or empty attachment.

WORKAROUND

Use the Browse feature to select multiple attachments. These items must be selected individually and added as attachments.

NOTE: Netscape Navigator 4.02 and previous versions only support single attachments. If multiple attachments are selected and sent, the attachments are received as an icon, but with nothing in them.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbprb KB175777
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