OFF97: Outlook Fax Fails If Word Not Started Once Before (175710)
The information in this article applies to:
- Microsoft Office 97 for Windows, Service Release 1 (SR-1)
- Microsoft Outlook 97
- Microsoft Word for Windows 95
This article was previously published under Q175710 SYMPTOMS
When sending a fax from Microsoft Outlook 97, when you click "Start Using
Word Now" you may receive one of the following messages:
Microsoft Word Err=1078
This file could not be found.
(C:\windows\spool\fax\message.rtf)
Microsoft Visual Basic
This file could not be found.
(C:\windows\spool\fax\message.rtf)
End or Debug
This occurs if all of these conditions are true:
- You installed the Microsoft Office 97 Enterprise Update on a computer
that never had a previous version of Office 97 installed on it.
- The fax contains text formatted in a non-black color.
- Your Outlook Profile includes the Microsoft Fax service.
- Microsoft Word 97 has not been opened since it was installed.
RESOLUTION
Exit Outlook, start Word to clear its first-run condition status, then
restart Outlook and resend your fax.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97.
| Modification Type: | Major | Last Reviewed: | 11/24/2000 |
|---|
| Keywords: | kbbug kbemail kbinterop KB175710 |
|---|
|