OL97: ErrMsg:"<path and filename>.pst could not be accessed" (175517)


The information in this article applies to:

  • Microsoft Outlook 97
This article was previously published under Q175517

SYMPTOMS

When attempting to start Microsoft Outlook 97, you may get the following error message:
Cannot start the reminder services. Unable to show reminders. The file <path and filename>.pst could not be accessed because another workstation has modified it. Close then restart all mail enabled applications.

CAUSE

Either a corrupted service in the profile or too many services in the profile may cause this problem.

RESOLUTION

Create a new profile and add the services back one at a time, testing between each.

REFERENCES

For information on creating a profile, please see the following article in the Microsoft Knowledge Base:

171376 OL97: How to Create a New User Profile for Outlook

For similar error messages, please see the following articles in the Microsoft Knowledge Base:

172489 OL97: File Locking Issue With Novell Client 32

156995 XCLN: PST File Cannot Be Accessed Running NetWare Client 32

168718 XCLN: Win95 NW Clients Disconnected from Mail on Novell

Modification Type:MajorLast Reviewed:10/26/2000
Keywords:kbprb KB175517
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