Bookshelf: Can't Install on Workstation from Network Drive (175467)


The information in this article applies to:

  • Microsoft Bookshelf 98 for Windows
  • Microsoft Bookshelf 99
  • Microsoft Bookshelf 2000
This article was previously published under Q175467

SYMPTOMS

When you attempt to install Microsoft Bookshelf on a workstation from a network drive, you may receive the following error message:
The file <drive>:\Office\Msreftl.dll could not be opened.

CAUSE

The server may be running network operating system software that does not support long filenames.

RESOLUTION

Upgrade your network operating system software to a version that supports long filenames.

MORE INFORMATION

This error occurs because the file Msreftl.dll is normally installed to the path Program Files\Common Files\Microsoft Shared\Reference Titles. Because this path contains long filenames, the file cannot be installed.

For more information on using Bookshelf on networks and servers, please see the Bookshelf Network Administrator's Guide.
Modification Type:MajorLast Reviewed:11/13/2003
Keywords:kbnetwork kbprb kbsetup KB175467
©2003 Microsoft Corporation. All rights reserved.