XFOR: Dr. Watson Error When Running GWReset (175441)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
  • Microsoft Exchange Server 5.0
This article was previously published under Q175441

SUMMARY

When running the Microsoft Exchange Server Utility GWReset, you may receive a Dr. Watson error stating the following:

An application error has occurred
and an application error log is being generated.
Reset.exe
Exception: access violation (0xc00000005), Address: 0x0040124f

MORE INFORMATION

The above error can occur if any of the following are true:

  1. When starting Reset.exe, you already have a MAPI client started and logged on using a different profile than that of the Internet Mail Service gateway profile necessary for Reset.exe to run.
  2. When choosing the profile for Reset.exe to use, you choose the incorrect profile.
  3. When at the Choose Profile dialog box, you accidentally click Cancel.
Make sure that you do not have a MAPI profile already active before running Reset.exe. Also, be sure to choose the correct MAPI profile created specifically for access to the Internet Mail Service mailbox.

For more information on GWReset, query on the following words in the Microsoft Knowledge Base: 

   GWClean and "Internet Mail Service"
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbinfo KB175441
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