OL97: AutoArchive Generates Error when Personal Folders Disabled (175255)
The information in this article applies to:
This article was previously published under Q175255 SYMPTOMS
When AutoArchive starts in Microsoft Outlook 97, you receive a message
similar to the following:
Unable to archive one or more folders. An error occurred while
performing AutoArchive operations.
In addition, if several messages are selected for manual archiving, you
receive a message similar to the following:
The message interface has returned an unknown error. If the problem
persists, start Outlook again.
CAUSE
There is no Personal Folders service in the profile.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97.
This problem was corrected in Outlook 97 version 8.03.
NOTE: If the Personal Folders service is disabled in the Mapisvc.inf file,
no Personal Folders can be created, and the same errors occur, regardless
of the version used.
MORE INFORMATION
There are features in Outlook that require the use of the Personal Folders
service and the presence of the associated .pst files; the AutoArchive
feature is an example.
| Modification Type: | Major | Last Reviewed: | 10/26/2000 |
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| Keywords: | kbbug kberrmsg KB175255 |
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