XCLN: Electronic Forms Designer Installation Hangs on Exchange (175096)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q175096 SYMPTOMS
When you are installing the Electronic Forms Designer (EFD) program from
the Microsoft Exchange Client or Outlook 97 CD-ROM onto an Exchange Server
5.5 computer, the Setup program will start, proceed through the first few
screens, and after prompting you for a user name and company, hang (stop
responding).
CAUSE
Other MAPI (Messaging Application Programming Interface) services on the
server are causing the installation process to stall, because MAPI files in
use cannot be overwritten.
WORKAROUND
Bring up Task Manager and stop Events.exe. This allows the installation
process to continue and complete successfully. To ensure that no other
problems are encountered, it is recommended that you stop all Exchange
services until the installation process is completed. After installation,
restart the services through the Services icon in Control Panel. EFD should
function normally.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
|---|
| Keywords: | kbusage KB175096 |
|---|
|