WD97: Cannot Check for AutoUpdate After Installing IE 4.0 (174985)


The information in this article applies to:

  • Microsoft Internet Explorer 4.0 for Windows 95
  • Microsoft Word 97 for Windows
This article was previously published under Q174985

SYMPTOMS

When you attempt to check for an AutoUpdate from Word, you may receive the following error message:
AutoUpdate could not download a newer version. Word could not connect to the Internet, or the Internet connection returned an error. To retry the update, click AutoUpdate on the Tools menu.
NOTE: To check for an AutoUpdate from Word, you must have an HTML document open so the AutoUpdate command is available on the Tools menu.

WORKAROUND

You can use your Web browser to connect to the Web Documents Toolkit for Word Web page and manually check whether the latest version is available. To do this, follow these steps:

  1. Connect to the following Microsoft World Wide Web site:

    http://www.microsoft.com/downloads/details.aspx?familyid=BCD87655-7513-4330-B234-49B89706078D

  2. Click the Web Documents Toolkit for Word item.
  3. Follow the directions for downloading the Wd97au.exe file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

163299 WD97: Web Page Authoring Tools AutoUpdate

172502 WD97: Troubleshooting Setup for the Web AutoUpdate Feature

172747 WD97: What's New in the Web Page Authoring Tools Update

Modification Type:MinorLast Reviewed:12/2/2005
Keywords:kbdownload kbbug kbfix KB174985
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