Multimedia: Uninstaller Error (174962)

The information in this article applies to:

Microsoft Cinemania for Windows, 1992, 1993, 1994, 1995, 1996, 1997 editions
Microsoft Music Central for Windows, 1996, 1997 edition

This article was previously published under Q174962

SYMPTOMS

When you try to remove the program listed at the top of this article using the Add/Remove Programs feature in the Windows Control Panel, you receive an error message similar to the following:

Uninstaller Error! An error occurred while trying to remove Microsoft Music Central 96. Uninstallation has been canceled.

CAUSE

This occurs if:

The program compact disc is not in the drive. Insert the disc and try it again.
-or-
The program is no longer installed correctly. In this case, manually uninstall the program using the steps below.

RESOLUTION

To manually uninstall the program, follow these steps:

Click Start, point to Programs, and click MS-DOS Prompt.
With the program disc in the CD-ROM drive, change to the CD-ROM drive.

For example, enter the following:
D:
Enter one of the following commands, depending on which program you are removing:
CINMANIA /UNINSTALL

-or-

MUSCNTRL /UNINSTALL
You should receive a message similar to the following:
Microsoft Cinemania 97 has been removed successfully.

MORE INFORMATION

This can happen if the CD-ROM drive letter has changed since the original installation of the program. For example, this can happen after you install a second hard drive. This could cause your CD-ROM drive designation to change from drive D to drive E. If this happens, uninstall will fail.

Modification Type:	Major	Last Reviewed:	6/29/2004
Keywords:	kbmm kbprb kbsetup kbusage KB174962