XGEN: How to Send Files to Microsoft Product Support Services (174696)

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To send files to Microsoft Product Support Services:

NOTE: This method of sending files to Product Support Services is standard across products. However, the directory location for files is different for each product.

1. At a command prompt, FTP to ftppss.microsoft.com.
2. Log on as ANONYMOUS, and use your e-mail address as the password. For example, if your e-mail address is JoeSmith@microsoft.com, use that as your password.
3. You are now logged on to the Microsoft FTP server.
4. To change the directory, type the following command:

   cd /incoming/mail

   NOTE: Depending on which group you are working with, the above "mail" directory can be replaced by any of the following:

   /com+
   /developer
   /gls
   /hiserver
   /iis
   /mail
   /misc
   /mom
   /msmq
   /premier
   /sms
   /sql
   /webresponse
   /windows
   /windowsce
   /xbox

   Also note that this list is subject to change.
5. You are now in the correct directory to upload the file.
6. The command to upload a file may vary based on the utility that you use. Typically the command is similar to the following:

   put file name

   Before you perform the command, make sure that you are in binary mode. For more information on how to set the FTP transfer mode to binary, see the following example of a customer FTP session:

   C:\>ftp ftppss.microsoft.com.
   
      Connected to ftppss.microsoft.com.
   
      220 tkmsftftpf01 Microsoft FTP Service (Version 5.0).
   
      User (ftppss.microsoft.com:(none)): anonymous
   
      331 Anonymous access allowed, send identity (e-mail name) as password.
   
      Password:
   
      230-This is FTPPSS.MICROSOFT.COM.
   
      230 Anonymous user logged in.
   
      ftp> cd /incoming/mail 
   
      250 CWD command successful.
   
      ftp> binary
   
      200 Type set to I. 
   
      ftp> put mailfile.zip 
   
      200 PORT command successful. 
   
      150 Opening ASCII mode data connection for mailfile.zip. 
   
      226 Transfer complete. 
   
      3800 bytes sent in 1.01 seconds (3.80 Kbytes/sec) 
   
      ftp> bye 
   
      221  Thank-you for using Microsoft products!
   						

NOTE: Unless a Microsoft Support Professional advises you to follow a different procedure, place the files in a zipped format, and use the case number as the file name (for example, SRX970228699123.zip).


The following are the various directories available under /incoming/: For example, if files need to be sent to support professionals on a Windows NT issue, the directory for Step 4 would be: