Detection of IntelliPoint Mouse on Serial Adapter Fails (174504)
The information in this article applies to:
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server 4.0
This article was previously published under Q174504 SYMPTOMS
Windows NT does not detect the IntelliPoint (wheel) mouse if using a serial
adapter. It will detect a serial mouse or a PS/2 mouse, but, if the
PS/2-style IntelliPoint mouse has a serial adapter, Windows NT does not
detect it. If a serial mouse driver was previously installed, Windows NT
will use it; however, the Mouse tool in Control Panel shows the mouse type
as Unknown and the Change button is grayed out.
CAUSE
Windows NT Plug and Play service is not handling the migration of the mouse
and keyboard devices at each boot properly. Windows NT installs the device
as class Unknown instead of class Mouse. And, after the device type is set
to Unknown, Windows NT stops trying to detect it.
RESOLUTION
To resolve this problem, obtain the hotfix below, or wait for the next
service pack.
STATUS
Microsoft has confirmed this to be a problem in Windows NT version 4.0. A
supported fix is now available, but has not been fully regression tested
and should be applied only to systems experiencing this specific problem.
Unless you are severely impacted by this specific problem, Microsoft
recommends that you wait for the next Service Pack that contains this fix.
Contact Microsoft Technical Support for more information.
| Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
|---|
| Keywords: | kbHotfixServer kbQFE kbbug kbfix kbsetup KB174504 |
|---|
|