Novell Gateway Service Does Not Close with Internet Explorer (173978)

SYMPTOMS

The Novell Internet Protocol (IP) Gateway service does not close when you quit the Internet Explorer browser. The Gateway service icon remains visible on the taskbar, and the Gateway Service Status window reports at least one open request for a datagram (a packet or unit of information) socket.

CAUSE

This behavior occurs because you are using the Windows Desktop Update component. Windows Desktop Update and the Internet Explorer browser are contained in the same program. When you quit the Internet Explorer browser, Windows Desktop Update continues to run, and does not release the Winsock provider (the provider of windows socket services).

RESOLUTION

If you want the Novell IP Gateway service to close every time you quit the Internet Explorer browser, you must disable Windows Desktop Update. To disable Windows Desktop Update, follow these steps:

Click Start, point to Settings, click Control Panel, and then double- click Add/Remove Programs.
On the Install/Uninstall tab, click Microsoft Internet Explorer 4.0.
Click Add/Remove, and then click "Remove the Windows Desktop Update component, but keep the Internet Explorer 4.0 Web browser".
Click OK, and then click OK.

MORE INFORMATION

Functionality of the Novell IP Gateway is not affected by this issue. When you start Internet Explorer again, it uses the existing open Gateway service.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.