XWEB: The Exchange Web Client Cannot Open Attached Mail Messages (172902)
The information in this article applies to:
- Microsoft Outlook Web Access 5.5 SP 1
- Microsoft Exchange Server 5.5
- Microsoft Exchange Server 5.5 SP2
- Microsoft Exchange Server 5.5 SP3
This article was previously published under Q172902 SYMPTOMS
When you use the Microsoft Outlook Web Access client and attempt to open an
attached mail message, you receive the following error message
The attachment is a type not yet supported
and the attached message does not open. The Outlook Web Access client does
not currently support opening attached mail messages that are in MSG file
format. All attached messages will open correctly in the Exchange and
Outlook clients.
CAUSE
The Outlook Web Access client does not currently support opening an
attached mail message which is in the MSG file format.
WORKAROUND
You can use the Exchange Windows 3.x, Exchange Windows NT, or Exchange
Windows 95 clients and the Outlook Windows 95 or Outlook Windows NT clients
to successfully open attached mail messages.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook Web
Access, version 5.0. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.
| Modification Type: | Minor | Last Reviewed: | 8/15/2005 |
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| Keywords: | kbbug kbpending kbusage KB172902 |
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